Privacy Policy
1. Purpose of Processing, Collecting and Retaining of Personal Information
Member Registration and Self-Authentication | Service Utilization |
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① Mobile Authentication [Required] Name (Korean), Encrypted User Verifica tion Value (CI), Duplicate Verification Value (DI), Mobile Phone Number, Date of Birth, Gender |
① 'Send Gift' Service [Required] Recipient's Name (English, Korean), Recipient's Mobile Phone Number, Recipient's email address |
② Credit Card Authentication [Required] Name (Korean), Encrypted User Verifica tion Value (CI), Duplicate Verification Value (DI), Date of Birth, Gender |
② Credit Card Registration [Required] First 8 digits of Credit Card Number, Encrypted Card Information |
③ Direct(Email) Registration [Required] ID (Email), Password, Passport English Nam [Optional] Corporate Code, Recommendation Code |
③ Product Purchase [Required] Orderer Information(Name, Mobile Phone Number, Email), Recipient Information (Name, Mobile Phone Number, Email) |
④ Apple Account [Required] Apple Account (Email), Passport English Name [Optional] Corporate Code, Recommendation Code |
④ ④ CS Consultation [Required] Complainant Information (Name, Mobile Phone Number, Email), Consultation Information |
⑤ Kakao Easy Sign-up [Required] Self-Verification Information (Name), CI(Personal Unique Identification Key), Date of Birth, Profile Information (Nickname), Kakao Account (Email), Kakao Account (Phone Number), Passport English Name [Optional] Gender, Corporate Code, Recommendation Code |
① If users agree to the collection of personal information and directly input it during the membership registration and service usage process, the relevant information is collected.
② Personal information may also be collected through various channels such as web pages, email, fax, and telephone during consultation processes via customer service centers.
③ Personal information may be collected through written forms at offline events, seminars, etc.
④ THE LOUNGE may receive personal information from affiliated external companies or organizations. In such cases, the affiliated companies provide the personal information to THE LOUNGE after obtaining consent from the users in accordance with the Personal Information Protection Act.
⑤ Generated information such as device information may be automatically generated and collected during the use of PC web and mobile web/apps.
2. Provision of Personal Information to a Third Party
Purpose of provision | Recipient | Provided Personal Data | Retention and Period of use |
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Complaint Processing | Pulmuone Food & Culture Co., Ltd., SK Networks Co., Ltd., Paris Croissant Co., Ltd. SPC Lounge, Lotte GRS Co., Ltd., K Limousine (Korea Airport Limousine Co., Ltd.), Airport Direct Train (AIRPORT RAILROAD Co., Ltd.) |
[During Airport Lounge Use] Voucher Number [During Complaint Processing] Name, Date of Visit, Country Name, City Name, Airport Name, Lounge Name, Voucher Number |
Immediate deletion after Purpose Accomplishment, except for the following categories. - Records of Consumer Complaints or Dispute Management : 3 years - Records of Approval/Cancellation/Refund Response : 3 years - Records of Payment and Product Supply : 6 months |
Customer Complaint Processing, Process of Approval/Cancellation/Refund, Usage Fee Settlement |
Credit Card Companies such as Samsung Card, BC Card, KB Kookmin Card, Lotte Card, Hyundai Card, NH Nonghyup, Shinhan Card, Hana Card, Woori Card, City Card, etc. |
Customer name(masked), First 6 digits and Last 4 digits of Card Number, Transaction Authorization Number, Card Name, Date of Visit, Number of visitors ¹⁾, Country Name, Lounge Name, Voucher Number |
3. Consignment of Processing Personal Information
Name of Consigned Business | Contents of Consigned Work |
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Korea Information and Communication Co., Ltd. (KICC) (Contact:+82-1600-1234) Korea Cyber Payment Co., Ltd. (KCP) (Contact: +82-1544-8667) |
Payment using Credit/Debit Card |
Korea Credit Bureau Co., Ltd. (Contact: +82-2-708-1000) |
Identity Authentication and Identity Verification Service |
eBridge Co., Ltd. (Contact : +82-2-2664-7436) |
Personal information collected by Concert Co., Ltd. is supervised by eBridge Co., Ltd. and technical and administrative protection measures are implemented. |
4. Rights, Obligations, and Exercise Methods of Information Subject and Legal Representative
A. Request to view personal information
B. Request for correction in case of an error
C. Request for deletion
D. Request for suspension of processing
5. Deletion of Personal Information
6. Installation · Operation and Rejection of Automatic Personal Information Collection Devices
7. Measures to ensure the Stability of Personal Information
8. Details of Person in charge of Personal Information Protection
eBridge Manager of Privacy Policy | eBridge Department in charge of Privacy Policy |
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NAME : Jin Su Park Contact : 02-2664-7431 e-mail : jinsu.park@ebridge.co.kr |
NAME : Jeong Hwan Hwang Contact : 070-4422-0907 e-mail : jh.hwang@ebridge.co.kr |
Concert Manager of Privacy Policy | Concert Department in charge of Privacy Policy |
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NAME : Sang Hwi Koh Contact : 02-2664-7436 e-mail : theloungemembers@concerts.co.kr |
NAME : Bo Na Lee Contact : 02-2664-7436 e-mail : theloungemembers@concerts.co.kr |
9. Changes to Privacy Policy
The Lounge Consolidated Terms and Conditions
[Article 1] Purpose
[Article 2] Definition
[Article 3] Member Registration
1) In case of the entry of incorrect information or the use of another person's name.
2) In case the e-mail address entered for Member Registration has already been registered.
[Article 4] Regulation for the Use of Service
1) Provision of product information for services sold by the “Company”
2) Vouchers issued through sales by the 'Company.'
1) Lounge Vouchers issued through the membership benefits of affiliated credit cards
2) Vouchers issued through the "Company's" Coupon
[Article 5] Use of Service
1) Redeem Service Voucher : Service provided by 'The Lounge' can be used through the credit card membership benefits or by registering a purchased voucher
2) Service Voucher Storage: Details of the vouchers issued by 'The Lounge' can be viewed.
1) Credit Card : Registering an affiliated credit card through our partnership enables you to access services for free through the membership benefits offered by the card.
2) Voucher : User or member can use the service by registering purchased vouchers or those received as gifts from third parties.
1) Participation in events is subject to Member consent to the collection of personal information, and personal information protection laws apply to the collected data.
2) Same Event and Campaign participation is limited to one per Member. Multiple participation may result in disqualification from Event and/or Campaign.
[Article 6] Suspension of Service
[Article 7] Refund and Statute of Limitations of the Voucher
1) In the event that a refund is requested before the expiration date, the full amount of the voucher payment will be refunded.
[Article 8] Account Unsubscription and Loss of Rights, etc
1) Registering false information when applying for the membership
2) Threatening the order of e-commerce, such as interfering with other people's use of 'The Lounge' or stealing the information
3) In the case of using 'The Lounge' to act against the law or these Terms and Conditions, or against public order and morals
4) Any act of theft of other people’s information
5) In the event that the right to use the service or other contractual status with 'The Lounge' is transferred, leased, or provided as collateral
6) In the case of conducting sales activities using the service without the prior written consent of 'The Lounge'
7) Any harm or change to the service
8) In case the information obtained through the service is reproduced for purposes other than using the service without prior consent from 'The Lounge', used for publication or broadcasting, or provided to a third party
9) Distributing information that is insulting, defamatory, vulgar or obscene that violates public order and morals
10) The act of collecting personal information of others
11) An act of harassing or threatening other users, or causing continuous pain or inconvenience to specific users
[Article 9] Notification
[Article 10] Privacy Policy
[Article 11] Obligations of 'The Lounge'
[Article 12] Obligations for Member's ID and Password
[Article 13] Member's Obligations
[Article 14] Amendment of Terms and Conditions
[Article 15] Dispute Resolution
[Article 16] Disclaimer
[Article 17] Compensation for Damage
[Article 18] Special Provisions (Others)