K Airport Limousine TICKET

Privacy Policy

Concert Co., Ltd. and eBridge Co., Ltd. value customers' personal information and comply with relevant statutes, such as 「Act on the Promotion of Use of Information and Communication Networks and the Protection of Information, etc.」, by receiving consent for its collection and usage.

Concert Co., Ltd. has a privacy policy to protect the personal information, rights, and interest of users for complaint management related to privacy data.

Concert Co., Ltd. will notify users of the purpose and utilization method of personal information, and measures being taken to protect privacy data.

1. Purpose of Processing, Collecting and Retaining of Personal Information

Concert Co., Ltd. processes personal information for the following purposes, and collect·retain personal information with the User's consent. Personal information is not used for purposes other than the following purposes, and prior consent will be sought when the purp ose of the use is changed.

1) Required Information

Collected Personal Data	Purpose of Collection and Use	Method of Collection	Retention Period
[For Member Registration] Name (English), ID (e-mail address), Mobile Phone Number, Date of Birth, Gender, Local or Foreign Nationality [For Self-Authentication] Name (Korean), Encrypted User Verifica tion Value (CI), Duplicate Verification Value (DI) [For Service Utilization] Service Usage History, Customer Support History [For 'Send Gift' Service] Recipient's Name (English, Korean), Recipient's Mobile Phone Number	Member Registration Confirmation, Personal identification authentication according to Provision of Membership Service, Member Management, Gift Service, Prevent Fraudulent Usage of Service, Various Notice Announcement, Complaint Handling, Data Preservation for Dispute Settlement	Through Member's Consent	Immediate deletion after Membership Unsubscription. Succeeding categories are, however, preserved for minimum periods specified under relevant Acts and subordinate statutes. - Records on Consumer Complaints or Dispute Management : 3 years - Records of Agreement or Subscription Withdrawal : 5 years - Records of Payment and Product Supply : 5 years - Records on the Collection, Process and Utilization of Credit Information : 3 years - Records on Electronic Finance : 5 years
[During Service Utilization] Service Usage History, Customer Support History [During 'Send Gift' Service] Recipient's Name (English, Korean), Recipient's Mobile Phone Number	Send 'Gift', Complaint Handling, Data Preservation for Dispute Settlement, Prevent Fraudulent Usage of Service
[During Credit Card Registration] First 6 digits of Credit Card Number, Encrypted Card Information	Classification of Cards which can be registered and Personal Identification.

2) When consented to receive event information, the purpose of processing additional personal information and collected personal information is used for the purpose of developing new services, providing custom services, and providing opportunities for event participation.
3) During service utilization, the user's IP address, cookies, service use records, device information, operating system version, and network carrier name may be collected from app version creation.

2. Provision of Personal Information to a Third Party

Members' personal information is used within the scope notified in the 'Guide to Collection and Use of Personal Information', and is not provided to others beyond the scope. However, in order to provide quality service, necessary information is provided to a third party after obtaining consent from the member at the stage of product reservation and purchase.

Recipient	Provided Personal Data	Recipient's Purpose of using Personal Information	Recipient's Personal Information Retention Period
Pulmuone Food & Culture, SK Networks, Paris Croissant SPC Lounge, Lotte GRS, K Airport Limousine (Korea Airport Limousine), Airport Direct Train	[During Lounge Use] Voucher Number [During Complaint Processing] Name, Date of Visit, Country Name, City Name, Airport Name, Lounge Name, Voucher Number	Complaint Processing	Immediate deletion after Purpose Accomplishment, except for the following categories. - Records on Consumer Complaints or Dispute Management : 3 years - Records of Payment and Product Supply : 6 months
Credit Card Companies such as Samsung Card, BC Card, KB Kookmin Card, Lotte Card, Hyundai Card, NH Nonghyup, Shinhan Card, Hana Card, Woori Card, City Card, etc.	Name, First 6 digits and Last 4 digits of Card Number, Transaction Authorization Number, Card Name, Date of Visit, Country Name, Lounge Name, Voucher Number	Customer Complaint Processing, Usage Fee Settlement, Process of Approval/Cancellation/Refund

3. Consignment of Processing Personal Information

To ensure smooth processing of personal information, Concert Co., Ltd. consigns the following personal information processing tasks. Shall the contents of consigned business or consignee change, The Lounge will disclose under this personal information processing policy without any delay.

Name of Consigned Business	Contents of Consigned Work
Korea Information and Communication Co., Ltd. (KICC) (Contact :1600-1234) Korea Cyber Payment Co., Ltd. (KCP) (Contact : 1544-8667)	Payment using Credit/Debit Card
Korea Credit Bureau Co., Ltd. (Contact : 02-708-1000)	Identity Authentication and Identity Verification Service
eBridge Co., Ltd. (Contact : 02-2664-7436)	Personal information collected by Concert Co., Ltd. is supervised by eBridge Co., Ltd. and technical and administrative protection measures are implemented.
Anymobi Co., Ltd. (Contact : 070-7791-4753)	‘The Lounge’ system development and information processing

4. Rights, Obligations, and Exercise Methods of Information Subject and Legal Representative

1) ‘The Lounge’ cannot be used by children under the age of 14.
2) As the subject of personal information, users can exercise the following rights.
I. The subject of information may exercise the following rights of personal

A. Request to view personal information

B. Request for correction in case of an error

C. Request for deletion

D. Request for suspension of processing
3) The exercise of rights pursuant to Paragraph 1 shall be conducted in writing, e-mail, FAX, etc., according to the Attached Form 8(Download) stipulated in Article 3 (Document Formats of Personal Information Protection Act) for ‘The Lounge’, and The Lounge shall take action without any delay.
4) Shall the subject of information request for correction or deletion of errors in personal information, Concert Co., Ltd. will not use or provide their personal information until the correction or deletion is completed
5) The exercise of rights pursuant to Paragraph 1 may be conducted through representatives such as subject's legal representative or through a delegated person. In such case, the delegation document must be submitted in accordance with Attached Form 11(Download) in Article 3 (Document Formats of Personal Information Protection Act)

5. Deletion of Personal Information

The retention and use period of the collected personal information is from the time of signing the service use contract (member registration) to the termination of the service use contract (withdrawal application). In principle, the company destroys the information without delay after the purpose of collecting and using personal information is achieved. However, if it is necessary to preserve it in accordance with the provisions of the relevant laws and regulations, the company will keep the member information for a certain period set forth in the relevant laws and regulations as follows;

1) Destruction procedure:
After the purpose is achieved, the user's personal information is transferred to a separate DB (in the case of paper, a separate filing cabinet), and in accordance with the internal policy and the reason for information protection pursuant to other relevant laws ('purpose of processing and collection and retention of personal information' is required). Refer to Information Table 1.1) After being stored for a certain period of time, it is destroyed. At this time, the personal information transferred to a separate DB is not used for purposes other than those specified by the law or exceeding the purpose agreed to by the member.
2) Destruction method:
Personal information printed on paper is shredded with a shredder or destroyed by incineration, and personal information stored in the form of electronic files is destroyed using technical or physical methods that cannot reproduce records.
3) The personal information of customers who have not used ‘The Lounge’ for one year after the last use (Non-active long-term members) will be separated and safely managed. Subjects will be notified via e-mail address at least 30 days prior to the date of separation storage. Separately stored personal information is stored for a certain period of time in accordance with the reason for information protection according to the relevant laws and regulations (see 5.1).

6. Installation · Operation and Rejection of Automatic Personal Information Collection Devices

1) Installation and Operation of an Automatic Personal Information Collection Device:
During service utilization process, user's IP address, cookies, service usage records, device information, operating system version, carrier network name, and app version may be created and collected.
2) Refusal of Cookie Value Collection
Users may adjust web browser settings to allow all cookies, check cookies each time it's saved, or refuse to save all cookies. However, if users refuse to install cookies, browser usage may become inconvenient and some login-required services may be difficult to use.

7. Measures to ensure the Stability of Personal Information

Concert Co., Ltd. is taking necessary technical/administrative and physical measures to ensure the safety of personal information as follows;

1) Conduct Self-Audit Regularly
Concert Co., Ltd. conducts internal audits on a regular basis (quarterly) to ensure the safety of handling personal information.
2) Minimization and Training of employee handling Personal Information
Measures are implemented to manage personal information by limited number of designated employees.
3) Establishment and Implementation of Internal Management Plan
Internal management plan has been established and implemented for safe processing of personal information.
4) Technical Measures against Hacking, etc.
To prevent outflow and damage of personal information from hacking or computer viruses, Concert Co., Ltd. shall install security program in areas with controlled access and monitors technically/physically.
5) Encryption of Personal Information
Only users themselves can know personal information and passwords as all data are encrypted and stored. Encrypting file and transfer data, or file security locks are being used as separate functions for important data.
6) Preservation of Access Records and Fraud Prevention
Access records to personal information processing system are being preserved and managed for at least 6 months, and security functions are being used to prevent forgery, theft, and loss of access records.
7) Access Restriction to Personal Information
The Lounge takes necessary measures to control access to personal information by granting, changing, and canceling access rights to the database system that processes personal information, and control unauthorized access from outside by using an intrusion prevention system.

8. Details of Person in charge of Personal Information Protection

1) In order to take overall responsibility for the work related to customers' personal information, and to handle complaints and damage relief related to personal information, the person in charge of personal information protection and the department in charge are designated and operated as follows. For inquiries, complaints, and damage relief related to all personal information protection that may occur while using the services provided by the company, you may contact the following and Concert Co., Ltd. will answer and process such inquiries without delay.
2) Users can inquire about personal information protection-related inquiries, complaint handling, damage relief, etc. that occurred while using the service of Concert Co., Ltd. to the person in charge of personal information protection and the department in charge. Concert Co., Ltd. will respond to and handle inquiries from users without delay.

eBridge Manager of Privacy Policy	eBridge Department in charge of Privacy Policy
NAME : Yong Hyun Kim Contact : 02-2664-7431 e-mail : yhkim730@ebridge.co.kr	NAME : Seong Jae Kim Contact : 02-2664-7431 e-mail : sj.kim@ebridge.co.kr

Concert Manager of Privacy Policy	Concert Department in charge of Privacy Policy
NAME : Sang Hwi Koh Contact : 02-2664-7436 e-mail : theloungemembers@concerts.co.kr	NAME : Bo Na Lee Contact : 02-2664-7436 e-mail : theloungemembers@concerts.co.kr

※ If the need to report or consult about other personal information infringements, please contact the organizations below.
▶ Personal Information Infringement Report Center :
(without area code) 118 / (Website : privacy.kisa.or.kr)
▶ Supreme Prosecutor’s Office Cyber Crime Investigation Team :
(without area code) 1301 / (Website : www.spo.go.kr)
▶ National Police Agency Cyber Investigation Bureau :
(without area code) 182 / (Website : http://ecrm.cyber.go.kr)
▶ Personal Information Dispute Mediation Committee :
(without area code) 1833-6972 / (Website : www.kopico.go.kr)

9. Changes to Privacy Policy

This personal information processing policy will be applied from the effective date
Should the terms mentioned within this Privacy Policy be revised to add, delete or modify the details, Concert Co., Ltd. shall make notice on the webpage (or individually) 7 days before the change is implemented.

1) Notice date : 2023.01.02
2) Effective date : 2023.01.10

The Lounge Consolidated Terms and Conditions

The Terms and Conditions set out rights, obligations, and all necessary matters between Concert Co., Ltd. and Customer in relation to the use of the airport lounge service provided by Concert Co., Ltd.

[Article 1] Purpose

The purpose of this Agreement is to stipulate Members' rights, obligations, and responsibilities of the Services provided to Members by 'The Lounge' operated by Concert Co., Ltd. (hereinafter referred to as "Company")

[Article 2] Definition

The definitions of terms used in this Terms and Conditions are as follows:

1. ‘The Lounge’ refers to an application that allows users to purchase a voucher using information and communication devices such as computers to provide users with services sold by the “Company”. In addition, used to indicate the business operator of 'The Lounge'.
2. 'Member' refers to a person who wishes to use the 'Service' provided by the “Company”, by registering on 'The Lounge' through the consent of providing personal information, and a person who receives the 'Service' provided by 'The Lounge'.
3. ‘Affiliate’ refers to the business affiliation with the ‘Company’.
4. Service' refers to 'Members' accessing affiliated locations. Details of 'Service' are as stipulated in Article 4.

[Article 3] Member Registration

1. Customer who wishes to use the 'Service' shall agree to the Terms and Conditions and register in 'The Lounge' Application by providing an E-mail address, Password, and Passport English Name.
2. The "Company" may refuse Member Registration in the following situations, and membership may be suspended even after registration is completed, if the following reasons are identified :

1) In case of the entry of incorrect information or the use of another person's name.

2) In case the e-mail address entered for Member Registration has already been registered.

3. 'Service' is available to individuals over the age of 14.

[Article 4] Regulation for the Use of Service

1. "Company" performs the following tasks:

1) Provision of product information for services sold by the “Company”

2) Other tasks designated by the "Company"

2. In the event that the "Company" changes the service to be provided to a member for reasons such as quality changes or technical specifications, the reason will be immediately notified to the member.
3. The "Company" may entrust part of the service to a third party, such as an affiliate, if it deems necessary.
4. The Vouchers issued by 'The Lounge' are as follows:

1) Lounge Vouchers issued through the membership benefits of affiliated credit cards

2) Vouchers issued through the "Company's" Coupon

5. ‘The Lounge’ service is available at domestic and overseas locations of affiliated lounges.
6. ‘The Lounge’ can only be used by the Member and cannot be transferred to any other individual. Upon the Lounge entry, 'The Lounge' mobile application, passport and boarding pass must be presented.
7. Service hours and amenities shall be subject to the relevant provisions of each service-affiliated place.
8. Use of the Lounge may be restricted due to government policies, and circumstances faced by the airport corporation or the lounge.
9. Service-affiliated place access may be restricted due to limited capacity.

[Article 5] Use of Service

1. The ‘Service' provided by the "Company" are as follows:

1) Redeem Service Voucher: Service can be used by registering a credit card or coupon on ‘The Lounge’.

2) Service Voucher Storage: Details of the vouchers issued by 'The Lounge' can be viewed.

2. The method of the 'Service' provided by the "Company" is as follows:

1) Credit Card: Affiliate credit cards may be registered in order to access services that are provided.

2) Coupon: Upon entering the 16-digit barcode number on the coupon issued by the "Company" and held by the "Member", the service provided can be accessed.

3. The Method of 'Events' conducted by the "Company" is as follows:

1) All events provided through the mobile application are from the "Company", and have no relation to the application platform and Apple (Apple Inc.).

2) Participation in events is subject to Member consent to the collection of personal information, and personal information protection laws apply to the collected data.

3) There is no participation fee or compulsory items to purchase in the act of event participation.

4) Event and Campaign participation is limited to one per Member. Multiple participation may result in disqualification from Event and/or Campaign.

[Article 6] Suspension of Service

1. The 'Company' may temporarily suspend the provision of Service in the event of maintenance, inspection, replacement or breakdown of telecommunication facilities such as computers, or disruption of communication.
2. The “Company” shall compensate Members or related third parties for damages occurred during the temporary Service suspension as stipulated in Paragraph 1. However, this shall not be the case when “Company” is able to prove no intention or negligence of Service provision.

[Article 7] Refund and Statute of Limitations of the Voucher

1. Vouchers issued by the "Company" in the form of gifts, employee benefit vouchers, invitation vouchers, or vouchers issued in a similar form cannot be exchanged or refunded.
2. To receive a full refund after purchasing a voucher, consumers must cancel or request a refund within 14 days.
3. If the user receives a refund pursuant to paragraph 2, the users’ qualifications will be immediately lost. In addition to the refund period in paragraph 2, the criteria for users to receive a refund are as follows.

1) In the event that a refund is requested before the expiration date, the full amount of the voucher payment will be refunded.

[Article 8] Account Unsubscription and Loss of Rights, etc

1. In the event that a Member wishes to unsubscribe from 'The Lounge', 'The Lounge' shall immediately delete the account upon receiving the request.
2. Shall Member be subject to any of the following reasons, 'The Lounge' may limit or suspend their Rights. Moreover, if the "Company" suffers any of the following damages, the member is required to compensate for the damages.

1) Registering false information when applying for the membership

2) Threatening the order of e-commerce, such as interfering with other people's use of 'The Lounge' or stealing the information

3) In the case of using 'The Lounge' to act against the law or these Terms and Conditions, or against public order and morals

4) Any act of theft of other people’s information

5) In the event that the right to use the service or other contractual status with 'The Lounge' is transferred, leased, or provided as collateral

6) In the case of conducting sales activities using the service without the prior written consent of 'The Lounge'

7) Any harm or change to the service

8) In case the information obtained through the service is reproduced for purposes other than using the service without prior consent from 'The Lounge', used for publication or broadcasting, or provided to a third party

9) Distributing information that is insulting, defamatory, vulgar or obscene that violates public order and morals

10) The act of collecting personal information of others

11) An act of harassing or threatening other users, or causing continuous pain or inconvenience to specific users

3. If the same act is repeated twice or more after 'The Lounge' has restricted or suspended the membership, or if the cause is not fixed within 30 days, the "Company" may terminate the membership.
4. If ‘The Lounge’ terminates consumer’s membership status, the membership registration is canceled. In such cases, the member shall be notified and given an opportunity to explain at least 30 days before the member registration is canceled.

[Article 9] Notification

1. If 'The Lounge' notifies a member, it can be done through the e-mail address submitted by the member when registering as a member of 'The Lounge'.
2. 'The Lounge' can replace individual notices by posting them on the 'The Lounge' noticeboard for more than one week in case of notice to unspecified members. However, individual notices are given for matters that have a significant impact on the member's own transaction.

[Article 10] Privacy Policy

1. Personal information protection is subject to the provisions of the personal information handling policy posted separately on the website of 'The Lounge'.
2. The "Company" may collect a minimum amount of personal information necessary for the use of Service with the Member's consent. Personal Information protection laws apply to the collected data.
3. Members may, at any time, withdraw their consent to the collection, provision, and use of personal information, and may request to access and correct errors in their personal data.
4. Members must ensure to enter or update accurate information during the membership and card registration process. The "Company" will not be liable for any disadvantages that may rise from the incorrect information entered by the Member, such as a failure to receive an e-mail notification.
5. The "Company" may provide the Member's personal information to affiliates with the purpose of in-app Service provision and Marketing utilization to provide Quality Service and benefits to Members through various promotions.

[Article 11] Obligations of 'The Lounge'

1. 'The Lounge' shall not engage in acts prohibited by statutes and Terms and Conditions mentioned within, nor against public order, and shall do its best to provide consistent and stable Services in accordance with these Terms and Conditions.
2. 'The Lounge' shall be equipped with a security system to protect the Members' personal information (including credit information) and ensure safe usage of Internet Services.
3. 'The Lounge' shall be liable to compensate users for damages caused by unreasonable display/advertising activities prescribed in Article 3 of the 「Act on Fair Display and Advertisement」 for goods or services.
4. 'The Lounge' shall not send commercial e-mails to unwanted Members.

[Article 12] Obligations for Member's ID and Password

1. Except in the case of Article 10, the Member is responsible for managing their ID and password
2. Members should not permit a third party to use his/her ID and password.
3. Shall any Member realize that his/her ID and password have been stolen or is being used by a third party, he/she must notify the “Company” immediately and follow instructions given by 'The Lounge'.

[Article 13] Member's Obligations

User should not conduct the following:

1. Enter false information during registration or modification process
2. Theft of other person's information
3. Changing or intentionally attempting to change information posted on 'The Lounge'
4. Posting or Transmission of information (computer programs, etc.) other than those specified by 'The Lounge'
5. Infringement of intellectual property rights of 'The Lounge' and other third parties, such as copyrights
6. Acts of damaging the reputation of 'The Lounge' and other third parties or interfering with the business
7. Disclosing or posting obscene or violent messages/videos/voices/other information against public order and morals on 'The Lounge' service
8. The act of not using various events (coupons, etc.) services of ‘The Lounge’ in accordance with the "Company" service policy
9. Proposing arbitration for dispute resolution according to 'The Lounge' internal guidelines, or using abusive language or slander, or any act which causes fear from ostentatious display that is significantly out of the normal range during any procedure for handling customer complaints, such as operating an autonomous dispute mediation center
10. The act of purchasing goods and services with transactions restricted by law
11. The act of transferring, giving, or providing the right to use the service of 'The Lounge' or other status under the service contract to another person as collateral

[Article 14] Amendment of Terms and Conditions

Should the terms mentioned within this Terms and Conditions be revised, the "Company" shall notify the Member of the effective date and revision, 7 days prior to the effective date, in one or more ways of the following subparagraphs. However, if the terms and conditions are revised against the Member unfavorably, it shall be notified with a grace period of at least 30 days in advance. The contents of before and after the revision shall be clearly displayed as a comparison to the Member for easy understanding.

1. E-mail Notification
2. Post in-app and homepage announcements

[Article 15] Dispute Resolution

1. The “Company" installs or operates a damage compensation handling organization in accordance with relevant laws and internal policies of the "Company" to reflect legitimate opinions or complaints raised by users and compensate for the damages.
2. The "Company" strives to deal with complaints and opinions submitted by users with priority, and in the case of brokerage products, guides and third parties may arbitrate according to internal policies for smooth consultation with users. However, if prompt processing is difficult, the user is notified immediately of the reason and the expected processing schedule.
※Contact : +82-2-2664-7436

[Article 16] Disclaimer

1. The "Company" shall not be liable for restricted lounge access due to government policies, airport corporation, lounge conditions, and congestion or full occupancy.
2. The "Company" shall not be liable for any damages caused by the inability of Service provision due to natural disasters, force majeure equivalent to this, or system instability.
3. The "Company" shall not be liable for any disadvantages caused by incorrect e-mail address or mobile number entered by the Member.
4. The “Company” is exempted from liability in the event of damages caused by telecommunication service providers stopping or not providing normal telecommunication services. In addition, liability is waived for damages caused by the interruption of normal service and provision due to the user's personal information communication network failure, failure, or interference with a specific security media program.
5. The “Company” is exempted from responsibility for damages caused by unavoidable reasons such as maintenance, replacement, regular inspection, and construction of service facilities.
6. The "Company" is not responsible for any failure or disassembly of service use due to reasons attributable to the users.
7. The "Company" is not responsible for damages caused by computer errors of users or damages caused by users' incorrectly entering of personal information and e-mail address.
8. The “Company” is not responsible for the failure or loss of profits expected by users using the service.
9. The “Company” is not responsible for damages caused by data obtained by users while using the service. In addition, the "Company" is not responsible for compensating for any mental damage suffered by other users while using the service.
10. The "Company" is not responsible for the reliability, accuracy, etc. of various information, data, and facts posted by users on the "Company".
11. The “Company” has no obligation to intervene in disputes arising from the service as a medium between users and between users and third parties, and is not responsible for compensating for any damages caused therefrom. However, the "Company" may propose an arbitration to resolve disputes or operate an autonomous dispute mediation center according to internal guidelines.

[Article 17] Compensation for Damage

1. The "Company" is only responsible for damages incurred in connection with the use of Service.

1) In any case, total liability limit does not exceed KRW 100,000.

2. Shall any damage result due to the violation of terms under this Terms and Conditions by the Member, they shall be liable to compensate the "Company" and all other objections that may rise including damage claims or lawsuits from a third party.
3. If a user violates the provisions of these terms and conditions and causes damages to the “Company”, the user who violates these terms and conditions is responsible for compensating for damages incurred to the “Company” within the limit of normal damages. In the event that we receive each objection, including a claim or lawsuit from a third party, the “Company” must also be compensated for the damages.

[Article 18] Special Provisions (Others)

1. Terms and Conditions mentioned within are governed by the laws of the Republic of Korea.
2. In case of a dispute arising between 'The Lounge' and a user, the jurisdiction of the lawsuit shall be subject to the agreement between the parties, and if there is no prior agreement, the jurisdictional provisions of the Civil Procedure Act shall apply.
3. This Agreement may be amended to the extent that it does not violate related statutes such as; 「Consumer Protection Act on Electronic Commerce, etc.」, 「Regulation of Terms and Conditions Act」, 「Framework Act on Electronic Documents and Electronic Transactions」, 「Electronic Financial Transactions Act」, 「Electronic Signature Act」, 「Act on the Promotion of Use of Information and Communication Networks and the Protection of Information, etc.」, 「Visit Sales, etc. Act」, 「Framework Act on Consumers」
4. Shall terms under this Terms and Conditions become partially invalid, the remainder will still remain effective.